Return & Refund Policy

We want you to be satisfied with your purchase from M-FEI. This Return & Refund Policy explains the conditions and procedures for returns, exchanges, cancellations, damaged products, and refunds.

M-FEI is operated by:

DORMAIER TRYNEX LLC
1554 Pontiac St
Denver, CO 80220
United States
Email: mics97021@gmail.com

1. Return Period

You may request a return within 30 calendar days after the order is delivered.

Return requests submitted after the 30-day return period may not be accepted unless the product is defective or applicable law requires otherwise.

Submitting a return request does not automatically mean that the return has been approved.

2. Return Eligibility

To qualify for a return, the product must:

Be unused, unworn, unwashed, and undamaged;
Be free from scratches, stains, odors, makeup, perfume, or other signs of use;
Include all original tags, cards, accessories, and protective materials;
Be returned in its original packaging;
Include valid proof of purchase; and
Be authorized by our customer service team before shipment.

Products that do not meet these conditions may be refused or may qualify for a reduced refund where permitted by law.

3. Non-Returnable Products

The following products are normally not eligible for return or exchange:

Earrings, pierced jewelry, and other hygiene-sensitive products after the hygiene seal or protective packaging has been opened;
Products that have been worn, used, washed, damaged, or altered;
Personalized, engraved, customized, or made-to-order products;
Final-sale or clearance products clearly marked as non-returnable;
Gift cards;
Promotional gifts and complimentary products;
Products missing original packaging, tags, or accessories; and
Products damaged because of misuse, improper storage, exposure to chemicals, water damage, or normal wear and tear.

These exclusions do not apply where a product arrives damaged, defective, incorrect, or where applicable law requires a remedy.

4. How to Request a Return

To request a return, email mics97021@gmail.com within the applicable return period.

Please provide:

Your full name;
Order number;
Email address used to place the order;
Product you wish to return;
Reason for the return; and
Clear photographs or video where the product is damaged, defective, or incorrect.

Our customer service team will review the request and provide return instructions if approved.

Please do not send a return before receiving authorization.

5. Return Address

The return address may differ from our registered business address.

Do not send products directly to:

1554 Pontiac St, Denver, CO 80220

unless our customer service team has specifically confirmed that address for your return.

Unauthorized returns or products sent to an unconfirmed address may not be received or processed.

6. Return Shipping Costs

If you are returning a product because you changed your mind, selected the wrong product, or no longer want the item, you are responsible for return shipping costs.

M-FEI will normally cover reasonable return shipping costs when:

We sent the wrong product;
The product arrived damaged;
The product has a verified manufacturing defect; or
The return is required because of an error caused by us.

Original shipping charges and return shipping charges are otherwise non-refundable unless required by law.

7. Return Shipping Requirements

Customers should use a trackable shipping service and retain the return receipt and tracking number.

We are not responsible for unauthorized return packages that are lost or damaged before reaching the confirmed return location.

The customer is responsible for securely packing the returned product to prevent damage during transportation.

8. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, contact us within seven calendar days after delivery.

Please provide:

Order number;
Description of the issue;
Clear photographs or video of the product;
Photographs of the inner and outer packaging; and
Photograph of the shipping label.

Please keep the affected product and all packaging until our review is complete.

After verification, we may offer:

A replacement;
An exchange;
A full or partial refund;
Store credit; or
Another appropriate remedy.

Minor variations in color, texture, plating, measurements, or appearance that are reasonably consistent with the product description may not constitute a defect.

9. Exchanges

Exchanges are subject to product availability.

The fastest way to obtain a different product, color, or size may be to return the eligible original product and place a new order.

Any difference in price and additional shipping charges may apply.

For hygiene reasons, earrings and pierced jewelry cannot be exchanged after their protective packaging or hygiene seal has been opened unless they are defective.

10. Order Cancellations

We will try to accommodate the request, but cancellation is not guaranteed once the order has entered processing, packing, or shipment.

If an order has already shipped, it cannot be cancelled and must be handled under the standard return process.

Personalized, customized, or made-to-order products cannot normally be cancelled after production or processing begins.

If we cancel a paid order before shipment, we will refund the affected amount to the original payment method.

11. Return Inspection

Returned products will be inspected after they arrive at the authorized return location.

Inspection normally takes 3–7 business days.

We may reject the return or reduce the refund if the product:

Shows signs of use or wear;
Is damaged after delivery;
Has missing parts, packaging, tags, or accessories;
Is not the product originally purchased;
Was returned outside the approved period; or
Does not otherwise satisfy this policy.

We will notify you after the inspection has been completed.

12. Refund Processing

If a return is approved, the refund will normally be issued to the original payment method within 7–14 business days after inspection.

Your bank, card issuer, or payment provider may require additional time to display the refunded amount.

Refunds will normally be made in the currency used for the original transaction. We are not responsible for differences caused by exchange-rate movements or fees charged by banks and payment providers.

13. Original Shipping Charges

Original shipping charges are normally non-refundable when the customer returns a product because of:

A change of mind;
Personal preference;
Selection of the wrong product;
Failure to review product measurements or materials; or
Other reasons not caused by M-FEI.

Original shipping charges will normally be refunded where the entire order is returned because it was damaged, defective, incorrect, or cancelled due to an error caused by us.

14. Partial Refunds

A partial refund may be offered where:

Only part of an order is affected;
The customer chooses to keep a product with a minor verified issue;
A returned product has missing packaging or accessories;
The product shows handling beyond what is reasonably necessary to inspect it; or
A promotional discount must be recalculated after a partial return.

Any reduction will be reasonable and applied only where permitted by law.

15. Promotional Orders

If a returned product was purchased using a promotion, discount code, bundle offer, or minimum-spend offer, the refund may be recalculated based on the products retained.

If returning a product causes the order to no longer qualify for a promotion, the promotional discount or free gift value may be deducted from the refund where permitted by law.

Complimentary gifts must be returned unused with the qualifying order unless our customer service team confirms otherwise.

16. Refused and Unclaimed Packages

Refusing delivery or failing to collect a package does not automatically qualify the order for a full refund.

If a package is returned because of:

An incorrect or incomplete address;
Refusal of delivery;
Failure to collect the package;
Unpaid customs duties or taxes; or
Multiple unsuccessful delivery attempts,

actual original shipping, return shipping, customs, and carrier charges may be deducted from the approved refund where permitted by law.

17. Lost Packages

If a carrier confirms that a package was lost before delivery, we may offer a replacement or refund after completing the carrier investigation.

A replacement or refund may not be available if:

The customer supplied an incorrect address;
Tracking shows valid delivery to the address provided;
The package was lost after delivery; or
The customer failed to report the issue within the period stated in our Shipping Policy.

18. Chargebacks and Payment Disputes

Please contact us at mics97021@gmail.com before opening a payment dispute or chargeback so that we have a reasonable opportunity to investigate and resolve the issue.

Fraudulent or abusive chargebacks may result in cancellation of pending orders, restriction of future purchases, and submission of order and delivery evidence to the payment provider.

This section does not prevent customers from exercising lawful rights through their bank, card issuer, payment provider, or applicable consumer-protection law.

19. Consumer Rights

Nothing in this policy excludes, restricts, or replaces any consumer right or remedy that cannot legally be excluded under applicable federal, state, or local law.

Where applicable law provides greater protection than this policy, the applicable legal requirement will govern.

20. Contact Us

For return, exchange, cancellation, or refund requests, please contact:

DORMAIER TRYNEX LLC
1554 Pontiac St
Denver, CO 80220
United States

Email: mics97021@gmail.com
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT), excluding U.S. federal holidays.

We normally respond within 1–2 business days.