This Shipping Policy explains the order processing, shipping, delivery, tracking, and related procedures for products purchased from M-FEI.

M-FEI is operated by:

DORMAIER TRYNEX LLC
1554 Pontiac St
Denver, CO 80220
United States
Email: mics97021@gmail.com

1. Order Processing

Orders are normally processed within 2–5 business days after payment has been successfully received and verified.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing time includes order verification, product preparation, quality inspection, and packing. Processing time is separate from shipping time.

Orders may require additional processing time during:

• Public holidays;
• Promotional events;
• Peak shopping periods;
• High order volumes;
• Product restocking;
• Payment or security verification; or
• Severe weather and other unexpected events.

If an order experiences a significant delay or a product becomes unavailable, we will contact the customer using the email address provided at checkout.

2. Shipping Destinations

We ship to the United States and selected international destinations.

The availability of shipping services may depend on the destination, product, carrier, customs requirements, and other restrictions.

If we cannot ship an order to the selected destination, we may cancel the affected order and issue a refund to the original payment method.

3. Estimated Delivery Times

Estimated delivery times begin after an order has been processed and handed to the shipping carrier.

United States Orders

Estimated delivery time is normally:

7–15 business days

International Orders

Estimated delivery time is normally:

10–25 business days

These delivery periods are estimates only and are not guaranteed. Actual delivery times may vary according to the destination, shipping method, carrier, customs processing, weather, and other circumstances beyond our reasonable control.

4. Shipping Fees

Available shipping methods and applicable charges will be displayed at checkout before the customer completes payment.

Shipping charges may depend on:

• Delivery destination;
• Selected shipping method;
• Package weight and dimensions;
• Order value; and
• Promotional shipping offers.

Any free-shipping promotion is subject to the conditions displayed on the website and may be limited to certain destinations, products, or minimum order amounts.

5. Order Confirmation

After an order is placed, the customer will normally receive an order confirmation at the email address provided during checkout.

Customers are responsible for ensuring that their email address and contact information are accurate.

An order confirmation acknowledges receipt of the order but does not necessarily confirm shipment or final acceptance.

6. Shipment Confirmation and Tracking

When tracking is available, customers will receive a shipment confirmation containing a tracking number or tracking link.

Tracking information may require 2–5 business days after shipment to appear or update in the carrier’s system.

Some international or economy shipping services may provide limited tracking after the package enters the destination country.

A temporary lack of tracking updates does not necessarily mean that the package is lost.

7. Shipping Address

Customers must provide a complete and accurate shipping address, including:

• Recipient’s full name;
• Street address;
• Apartment, unit, or suite number;
• City;
• State, province, or region;
• Postal or ZIP code;
• Country; and
• Valid telephone number where required.

M-FEI is not responsible for delays, failed delivery, or loss caused by an incorrect or incomplete address supplied by the customer.

8. Address Changes

If you need to change your shipping address, contact us immediately at mics97021@gmail.com.

We will try to update the address if the order has not entered processing or shipment. However, address changes are not guaranteed after an order has been placed.

Once a package has been shipped, we may be unable to change or redirect the delivery address.

Customers may be responsible for additional shipping charges resulting from an address change or reshipment.

9. Multiple Shipments

Products from the same order may be shipped separately because of product availability, package size, warehouse location, or operational requirements.

If an order is divided into multiple shipments, the customer may receive separate tracking numbers. No additional shipping charge will be imposed solely because we divide an order into multiple packages.

10. Delivery Delays

Delivery may be delayed by:

• Carrier or postal-service disruptions;
• Customs inspections;
• Incorrect or incomplete addresses;
• Severe weather or natural disasters;
• Public holidays;
• Transportation disruptions;
• High shipping volumes;
• Government restrictions;
• Security inspections; or
• Other events beyond our reasonable control.

If a delay occurs, customers should first review the tracking information and contact the carrier where appropriate.

Customers may also email mics97021@gmail.com for assistance.

If we become aware that we cannot ship an order within the promised or reasonably expected period, we will provide an appropriate update and, where required, offer the customer the choice to accept the delay or cancel the affected order for a refund.

11. International Customs and Import Charges

International shipments may be subject to:

• Customs duties;
• Import taxes;
• Value-added tax;
• Brokerage fees;
• Customs-processing charges; and
• Other destination-country fees.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

M-FEI does not control customs authorities and cannot predict the amount of applicable charges or how long customs clearance will take.

Customers are responsible for ensuring that purchased products may lawfully be imported into their destination.

12. Refused or Unclaimed Packages

If a package is refused, unclaimed, or returned because duties or taxes were not paid, the customer may be responsible for:

• Original shipping charges;
• Return shipping charges;
• Customs or carrier charges; and
• Reshipment costs.

Where permitted by law, these charges may be deducted from any approved refund.

A refused or unclaimed shipment does not automatically qualify for a full refund.

13. Delivered but Not Received

If tracking shows that a package has been delivered but you cannot locate it, please:

1. Confirm that the shipping address on the order is correct;
2. Check the mailbox, entrance, reception, parcel locker, or other safe delivery locations;
3. Ask household members, neighbors, or building staff;
4. Allow up to 48 hours, as some carriers update tracking before final delivery; and
5. Contact the shipping carrier for delivery confirmation.

If the package remains missing, contact us at mics97021@gmail.com within seven calendar days after the recorded delivery date.

We will assist with an investigation where possible. A replacement or refund is not guaranteed when the carrier provides valid proof of delivery to the address supplied by the customer.

14. Lost Packages

A package may be considered potentially lost if tracking has not updated for an extended period or it has not arrived within a reasonable period after the estimated delivery date.

Please contact us within 30 calendar days after the estimated delivery date and provide:

• Order number;
• Recipient’s full name;
• Shipping address; and
• Relevant tracking information.

We may need to conduct an investigation with the carrier before offering a replacement or refund.

If the carrier confirms that the package was lost before delivery, we may offer a replacement or refund for the affected products.

15. Damaged or Incorrect Orders

If an order arrives damaged, incomplete, or incorrect, contact us within seven calendar days after delivery.

Please provide:

• Order number;
• Description of the problem;
• Clear photographs or video of the product;
• Photographs of the outer and inner packaging; and
• Photograph of the shipping label.

Please retain the product and packaging until we complete our review.

After verification, we may provide a replacement, refund, store credit, or another appropriate remedy.

16. Failed Delivery and Returned Packages

A package may be returned to the sender because of:

• An incorrect or incomplete address;
• Multiple unsuccessful delivery attempts;
• Failure to collect the package;
• Refusal of delivery;
• Unpaid customs charges; or
• Local delivery restrictions.

If the customer requests reshipment, additional shipping fees may apply.

If a refund is approved, original shipping, return shipping, customs, and handling charges may be deducted where the failed delivery was not caused by M-FEI and where permitted by law.

17. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

Orders may only be cancelled before they enter processing, packing, or shipment. Once an order has shipped, it must be handled under our Return and Refund Policy.

Cancellation requests are not guaranteed.

18. Risk of Loss

Risk of loss passes in accordance with applicable law.

Nothing in this Shipping Policy removes or limits any rights customers may have when products are lost or damaged before delivery.

19. Contact Us

For shipping questions, tracking assistance, address corrections, or delivery issues, please contact:

DORMAIER TRYNEX LLC
1554 Pontiac St
Denver, CO 80220
United States

Email: mics97021@gmail.com
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT), excluding U.S. federal holidays.

We normally respond within 1–2 business days.